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FAQ's

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
Our current production time for all items is 5-7 to business days. We require an additional 2 production business days for customized orders. Production business days do not include holidays or weekends. Production time does not include shipping time. Once the order ships, a tracking number will be sent to you. Typical transit time after shipping: 2-4 days (Mon-Sat) If you don't have a tracking number after 7 business please email us at info@lonestaretch.com.

How long does shipping take?
The average shipping transit time is 2-4 business days.

Can I cancel my order?
We gladly accept cancellations.  Please note:  We must receive your cancellation request withing 2 days of purchase.  We are unable to cancel your order after 2 days of purchase.  Cancellation request must be sent to info@lonestaretch.com.  Please reference your full name and web order number in your email. 

I am not in love with my order, can it be returned? What if there is an issue?
We do not accept returns or exchanges.  But please contact us if you have any problems with your order.  ie:  You received the wrong item, your item arrived broken, etc.

What if my item arrives broken?
Although it is rare that our items arrive broken or damaged, it occasionally can occur. Should your item(s) arrive damaged or broken we will replace that item(s) for you at no charge. We must be notified within 2 days upon receipt of shipment. We will need photos sent to us of the damaged/broken item as well as photos of the packaging. We will file a claim with the shipping carrier, so please be sure to save all shipping cartons and packaging for inspection purposes.

Engraving and Quality:
Lone Star Etch has a commitment to quality and we want you to be pleased with your order. To this end, any defects in our engraving will be corrected as quickly as possible, and without charge.

***PLEASE NOTE: The following are typical characteristics of molded glassware and are not considered flaws, defects, or imperfections. (LSE will not offer refunds or replacements.)

• LITTLE BUMPS: Occasionally, a molded piece of glass will have a tiny bump or two. This is occurs during the manufacturing process and is quite common in molded glassware.

• TINY BUBBLES: Tiny bubbles that are suspended in the glass are called seeds and are caused by gasses trapped in the molten glass during the manufacturing process. Seeds are quite common.e do not accept returns or exchanges.  

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@lonestaretch.com. If the given address is wrong we can change the address to the correct one within 48 hours. No refund will be given after the 48 hours of incorrect submission.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help!  Please send us an email to info@lonestaretch.com and we will be happy to assist you in any way we can.  We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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